FAQ

After receiving your order, it will usually be delivered within 3-7 days. It may take some time for the product to arrive during Golden Week, before and after Obon, during the year-end and New Year holidays, and for deliveries to Okinawa Prefecture, remote islands, etc.

If there are any changes to your order after placing your order, please contact us via email. However, we may not be able to accept changes to orders that are already in the process of being shipped.

Returns due to customer circumstances such as the delivered product's color, size, wrong image, incorrect order, etc. will only be accepted if the product is unopened and unused and is contacted by phone within 7 days of receiving the product.
In addition, we will only accept orders received by phone or email when shipping overseas.
The customer is responsible for ``shipping and handling fees for product delivery'' and ``shipping fees for returning the product.''

I am sorry. We apologize for the inconvenience, but please contact customer support within 7 days of receiving the product. We will handle returns and exchanges at our expense.

Total area of ​​Asia (Zone 1, 2), Oceania/Canada/Mexico/Middle East/Europe (Zone 3), the United States (Zone 4)
* EMS handling areas may be restricted in some countries and regions.

Prices are determined by destination country and parcel weight. Please see "Shipping charges by region" below. Shipping will be done by EMS. For inquiries regarding shipping, please contact Japan Post from the official website.

Orders may be charged for customs duties, consumption tax -based laws, and customs fees charged by post offices in the country. Payment of tariffs and other charges generated after shipping will be borne by the recipient.

Delivery fee by region
Zone delivery destination* Weight delivery fee

Zone 1
Asia China, South Korea, Taiwan -1kg ¥ 2,200 JPY
1.01-2kg ¥ 3,400 JPY
2.01kg ~ 3kg ¥ 4,400 JPY

Zone 2
Asia (excluding China, South Korea, and Taiwan) India, India, Cambodia, Singapore, Sri Lanka, Thailand, Nepal, Pakistan, Bangladesh, Philippines, Bhutan, Bornay, Vietnam, Vietnam, Hong Kong, Macau, Malaysia, Maldiv, Mongoli, Laos. 1kg ¥ 3,150 JPY
1.01-2kg ¥ 4,550 JPY
2.01kg ~ 3kg ¥ 5,750 JPY

Zone 3
Oceania, North America, European Australia, Cook, Solomon, Nouvelle Caledney, New Zealand, Papua, Fiji, Fiji, Canada, Canada, Sanpier Emicron, Mexico, Mexico, Island, Ireland, Azur Baikan, Azur Baikan, Andra, the United Kingdom, Estell Rich Netherlands, Gernzy, Gernzy, Northern Macedonia, Kiprus, Greece, Croatia, San Marino, Jersey, Switzerge, Swelige, Slovakia, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Norway,
Hungary, Finland, France, Bulgaria, Belarus,
Belgium, Poland, Portugal, Malta, Monaco, Latvia, Lithuania, Liechtenstein, Luxemburg, Romania,

~ 1kg ¥ 4,400 JPY
1.01-2kg ¥ 6,700 JPY
2.01kg ~ 3kg ¥ 8,800 JPY

Zone 4:
US (including Guam and other US territory) USA -1kg ¥ 5,300 JPY
1.01-2kg ¥ 7,900 JPY
2.01kg ~ 3kg ¥ 10,300 JPY

You cannot specify.
Please fill in the delivery address and name in English.
Changes and cancellations after your order cannot be accepted.
Each order is up to one delivery address.
Delays may occur depending on the delivery area, traffic conditions, weather, and social conditions.
In the case of returned goods due to long -term absence or refusal, the return / retransfer fee will be borne by the customer.